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Want to Boost Sales? Focus on Your Conversion Rate
 

One of the things that I like to stress to clients is conversion rates.  This is the fastest way to get more sales out of your website.  In fact you should be constantly tweaking your online sales copy, shopping cart process, and opt-in strategies.

Small changes can have massive effects on your bottom line!

Here's an analogy for you:

Suppose I left San Francisco Bay on a journey across the sea to New Guinea.  On my journey I'm ignorant to the fact that my compass is off by only one degree.  After weeks of sailing I reach another shoreline and to my shock, I end up in Queensland, Australia.  The compass was only off one degree!

This analogy is similar to the conversion process on your website, small changes can reap big rewards!  

Let's look at an example of what a 1% difference would look like in your sales process.

For the sake of argument lets say that you are selling widgets that sell for $1000 apeice.  After running a thousand visitors past your salesletter you convert at 1%.  Here's what your results will look like:

1000 visitors X .01 (conversion rate) = 10 Sales X $1000 dollars = $10K in sales.

Now let's look at the same scenario with a 2% conversion rate:

1000 visitors X .02 (conversion rate) = 20 Sales X $1000 dollars = $20K in sales.

Wow, what a huge increase!

Sometimes running a pay-per-click campaign will break even, or even lose a little money.  At this point you have two options, ditch your campaign for those keywords OR tweak your conversion rates to make your ads profitable.

Many times businesses have no idea how to do this in house, no worries, that's what we're here for **shameless plug :-)** !

Here's a great article about getting your site to convert better, I ran acros this a few days ago and I'm a big fan of the Noble Samurai crew:

As we end our series on conversion, I want to reinforce that a low conversion rate will cripple everything else you do online. You can’t afford to bid in PPC, your efforts in SEO yield will yield small results and affiliates won’t promote you. In today’s increasingly competitive online space you need to focus attention on boosting your conversion rate. The good news is, there are systematic processes for boosting your conversion. Today, we’ll take some of these processes and look at two case studies looking at sites submitted by Market Samurai users.

 Read the full article here, you will be glad that you did!

 
Pay Per Click Wisdom - Don't Test Too Much!

There's a reason that the traditional A/B split testing model is popular, it makes life easy for the person testing because you are only testing 2 different factors.  There are other methods of testing (like Taguchi for example) in which you can test a multitude of variables but it's best to stick with basics when testing.

For example:

  1. Headline A to Headline B
  2. Subheadings
  3. Ad copy 

When you try to test too many things on your pay per click campaigns, you are puttting yourself into a position where you can make some drastic, costly errors when interpreting data.

PPC has always been a fast-moving channel. The search engines (and lately, social channels) are continually innovating, adding great new products and features for PPC advertisers to try. In the past month alone, there have been Search Engine Watch columns about inventory feeds, interest category targeting, sitelinks, and remarketing.

And this is just Google. Microsoft adCenter, Facebook, LinkedIn, and second-tier PPC engines are adding features all the time, too.

The really great thing about PPC is that nearly everything can be tested. In addition to testing ad copy and keywords, you can test all of the features listed above, and more. Landing pages, ad formats (for display), ad extensions – all of these, and more, can be tested to learn what drives the best results for advertisers.

Melissa Mackey makes this point very well in a post over at Search Engine World click here to read the full article!  She then goes on and talks about the pitfalls of trying to use all the latest and greatest bells and whistles in your advertising accounts.

 
Should I Use Email Marketing For My Business?
 

The other day I got a call from a friend of mine asking whether or not he should be using email marketing for his business, he's a recruiter.  I told him heck yes!!

Sending Bulk Email Has a Slimy Feeling to It!

I understand that most people have a negative feeling regarding email, and I get why they feel this way however, when done right you can build a great client base that will keep on returning to your site time after time to read your content.  When you build a list in a way that customers or propects are looking forward to receiving your email, they will love to hear from you!

Additionally, bulding an email list is one of the most profitable things that you can do for your company, think of it as an asset to your company!  The reason that I say this is because that is EXACTLY what it is!

Here's what I told my recruiter friend:

I get an email from Monster.com every week that tells me a list of jobs that are open in my area every week.  Not that I'm looking for new jobs but I read every deatil of it from top to bottom.  Dice.com has a similar feature but they take it one step further, lately I've been getting emails from one of their staff members letting me know that there is a job opening that I'm qualified for along with a link to more about the opening. 

Heck yes you should be creating an electronic email list!

question mark graphicIf nothing else he should be sending out an online newsletter to his prospects with some good information on the state of the job market in the region, tips for getting hired, what is a reasonable salary to expect in the market, etc.  Anything that he can do to keep his prospects coming back to their site.

In order to understand this further you have to think like an 'information consumer' would think would think.

Since a persons employment status can have a tendency to change at certain times throughout the course of our life, there's a good chance that one of his prospects doesn't need a new job today, but may need one six months down the road.  If they keep hearing from the company weekly or every other week, who do you think they are going to call when they are in need of a job?

Answer: The one that is on their mind!

Who is on their mind?

Answer: The one that has been communicating with them for the last six months.

How to Email Market Your Business, and How Not to Market Your Business

In this case I would send out a weekly online newsletter to my list that had a few different things in it.

First and foremost I would include in that email a list of jobs that I am trying to fill for my customers like "10 Hot Jobs" or something similar, with links to the positions on my site.

Secondly, I would use some snippets of posts that I put on my blog as content for the newsletter (you do have a blog don't you?  Hint: you're reading this on my blog).  Just put in the title and maybe 50-100 words of text from the article that you are linking to.  Link the title of the snippet to the actual URL of the post on your blog.  You should have enough relevant content that you have generated over the week on your blog already.  Repeat the process with 2 or 3 snippets from your blog to bulk it up a bit and then send it off to your prospects.

It doesn't take that much time to do, and it keeps your prospects connected to the news in your market.

If you are going to send out offer after offer with nothing of substance other than 'buy this' 'buy that' you might as well not start this process because all that you will do is piss off your list.

I subscribe and unsubscribe to lists all of the time, the ones that I kick to the curb on a regular basis are the ones that do nothing but send me offers.  I don't mind buying things, trust me on that, but what motivated me to join a list in the first place was to receive information!  This kind of marketing is what makes people feel dirty, avoid it at all costs!

Using the tips above you will be well on your way to connecting with the people that you want to be in front of the most!

BY THE WAY:  You can subscribe to our friendly, warm and fuzzy, newsletter over there in the sidebar >>>> :-)

 
Schema.org Needs to Have a Heart to Heart Talk With W3C
 

"Can't we all just get along?" -Rodney King

I wrote about the new Schema.org guidelines here, in an article that I referenced from SearchEngineWatch.

Overall I love the idea of using microdata so that search engines can more easily tell what your content is about.  Using the correct tags to identify information on your web pages creates a more robust search experience for the end user of the search engine.  Frankly, this is long overdue, just try to find relevant data on your average search query, it's sometimes a garbled mess.  Bing's television commercials accurately represent runaway querys.

With this in mind I coded a few simple things on our homepage to be Schema.org friendly.schema friendly coding  I figured that a simple thing like inserting address, postal code and phone number microdata would be a great place to start.

Overall it was relatively easy to do but in the future I hope that somone creates a Joomla! (and Wordpress) plugin that will make our lives easier.

After correctly formatting and inserting the code I figured that I would do a quick test using the HTML validator over at W3C.

Listen, I get that NOT EVERYONE is as anal with W3C compliance as I am, but the thing that struck me (after finding 5 errors on the page) was the errors on the page are directly attributed to the microdata that Schema.org is asking for.

Here's one of the errors that I'm getting:

"itemscope" is not a member of a group specified for any attribute

This represents a problem in the webmaster community, often folks come up with great ideas and they don't take time to address the appropriate people regarding compliance issues.

Being W3C compliant is not really a badge of honor, it's just something that I believe in so that screen readers and visually impaired folks can easily read or listen to what we put online.  Sometimes it's a hassle but overall if I can make someones live better, why not make the effort and do the extra work?

Sometimes it's like herding cats when you try to get things done...

 
How Cleaning Up Your Code Can Help Your Traffic Grow
 

If you are into seo, pay-per-click, or internet marketing I want to encourage you to add SearchEngineWatch.com to your daily reading routine.  They have great articles that will truly benefit your online business if you take time to listen to what the authors of the articles are saying, consider how you can create a plan of action for your own sites, and then take action.  

It's like the New York Times for nerds. :-)

I ran across a great article by Eric Enge that gives a case study on how cleaning up the coding of an existing webstie helped one of his customers increase the traffic to their site by 40%.  It's a great example of simple things that you can do to your website that have huge results.

Over time, websites decay, links get broken, images get moved, reference links no longer work, it's just the way it goes over time.  After awhile your site starts to look like a house that has been weathered and a neglected.  In order to keep your 'virtual real estate' looking like a million dollars, it's a good habit to analyze it once in awile to ensure that your links aren't busted and your content is still relevant.

I could yammer on for hours about this but in my opinion, results speak louder than words:

"In developing web sites, errors have a tendency to accumulate. If you don't go back and address them, what begins as an infinitesimal impact begins to grow. Eventually, the cost becomes very, very real. Don't overlook this part of your SEO efforts. It is clearly worth the trouble."

Check out the full article by clicking here.

 
Setting SEO Goals
 

Set Some Goals!!Setting SEO goals are often discouraging because the 'pay-off' ususally doesn't come until a much later date, but there are simple ways to help you achieve short term goals that will bring you long term success.  One good exercise that I like to use is the unique visitor metric.  For example, if a client of mine has 200 unique visitors per month on their blog, I like to set a goal of 300 for the next month.  Setting these small goals help you to get to the massive big goal that will come at a later date.  Additionally, this can be kind of fun just to see how many visitors that you can get over the month in total.

It may be just me but I like to see massive action hapening!  No sense in going small, if you are going to do something do it with all of your heart on a massive scale!

Something that will bring a smile to your face is when you have overdelivered to a customer.  There are a few different reactions that you can get from a customer when you are working for them but the reaction that I like the most is "wow, that's incredible, keep up the good work!"

There are always going to people who nitpick everything that you do for them, and often these people can suck the very life out of you.  You have to make a point to not let their words harm or discourage you.  In business you will meet all kind of people, people who will encourage you and people who will discourage you, listen to the people who encourage you and NEVER listen to the people who discourage you.

Set some reasonable goals for your site or business and work towards that goal, whether it be one new customer this month or a hundred new visitors to your blog.  The nice thing about setting SEO goals is you will often benefit from repeat visitors to your blog (or site).  If folks find what you have to say is compelling, they will keep coming back to see if you have anything fresh and intuitive.  Over time this kind of 'investing' your time into creating new good content will pay off in spades.  There are a bunch of sites that I surf on a daily basis because I get a tip or a trick or some motivation from the authors.

You have to be very concious of your time though!  As much as I appreciate Facebook, it can suck time from your day and before you know it you've wasted a great deal of time doing things that are not helping you achieve your final goals.

Here are 3 things that can help you get more visitors to your site, start doing them TODAY, not tomorrow:

  1. Write a blog post every morning that give your readers some insight on problems that you've experienced and how you've overcame them.
  2. Open up a Ping.fm account and sign up for every one of the services (this takes some time, a few hours at least).
  3. Share the link to the blog post that you create in Step 1 on Ping.fm everytime you write something new on your blog. 

NOTE: When you share your link in Ping.fm, use the full URL to your content, don't use their URL shortening service, we want that content to get indexed!

Tommorow is the 14th and starting on the 15th we're going to do the 30 day challenge with the goal of 400 NEW unique visitors to our sites, I'll keep a record of a site of mine and see if I can get over the goal.

Let's do it together, you have nothing to lose and I will give you all of the info that you need to work along with me but until then please setup your Ping.fm account.

 
Marketing Disasters:  Seattle’s Best Coffee
LOST! :: Where's My French Roast?
Click the image for a better look

It’s no big secret that I’m a big fan of good coffee, heck I love a good cup of coffee and Seattle’s Best is one of my favorites!  My family is not a big fan of Burger King, but one thing that got me going back to Burger King is: they have Seattle’s Best coffee. 

So I’m not just a casual fan but a fanatic…

Seattle LamenessThis is what lameness looks like!  

'How about lavender?'  'How about not...' 

Awhile back I ran out of our normal coffee (we used to use Costco’s brand that is roasted by Starbucks) and it was starting to taste weird to both my wife and I, we decided to switch over to Seattle’s Best French Roast, this stuff is really good, so good that if they have coffee in heaven, this is how it would taste (well not really, Heritage Black Gold is THE BEST coffee in the world) but I digress.

Anyway, I’m on a mission in Meijer to get some Seattle’s Best French Roast and while trolling the coffee isle, I notice that they don't carry Seattle’s Best anymore.  I figured that they quit selling it, maybe sales weren’t that great over here in the Eastern Time Zone so I just picked up some Starbucks and left.  When I got home I told my wife 'Meijer isn’t selling Seattle’s Best anymore' booo...

About a week later, I’m in Kroger looking for some coffee and noticed that they don’t carry Seattle’s Best anymore either.  So I’m looking around at what they do have because the Starbucks just isn’t getting it. 

With this in mind I’m picking up coffee bags, sniffing the wonderful aromas that come out of the vent when you squeeze the bag and I pick up a strange looking bag with a big number 4 on it, it smells ok so I study the bag very closely, to my horror it’s Seattle’s Best, with some kind of a lame logo that you can barely read.  

What the heck??

Oh well I thought, I’ll just pick up some French Roast and be on my way right?

Uhhh, not so fast…

It appears that the marketing department saw the movie Spinal Tap one too many times and now they are marketing their coffee in ‘Levels’, level  1, level 2 level 3, up to level 5.  What a bunch of idiots!  They didn’t have the French Roast so I just bought some Starbucks and went home disappointed.

In my brain, I flashed back to my original trip to Meijer and was wondering if they actually DO sell Seattle’s Best and perhaps I just didn’t recognize it.  On my next trip I was shocked, they still do, only with their ‘new lame logo’…

I put on my marketing brain and analyzed what happened here:

  1. They changed their logo and packaging so much that EVEN THEIR MOST RABID CUSTOMERS couldn’t recognize it.  How stupid is that?
  2. Their product line changed so I couldn’t find a ‘level’ that I liked.  Why do the level thing anyway?
Ugly 1999 Ford TaurusLook at this and then look away quickly before 'the ugly' gets on you!

One of the ugliest cars that I’ve ever seen in my life was the 1999 Ford Taurus, it was a special kind of ugly, mud fence ugly.  My sister had one that we called ‘the jelly bean’, she used to tell us how ‘practical’ it was and how ‘good on gas’ it was and how ‘reasonably priced’ it was.  Just like a girl that you would meet with a ‘good personality’ which, back in the day, was code for ‘fat’ ‘ugly’ or both… 

My brother and I are both car guys and we were talking one day about the prototype unveil in Ford’s Board Room, imagine all of the Ford 'big wigs' sitting there with an easel that has a cloth draped over it.  Everyone is sitting there in anticipation of what is under that cloth.  The marketing schpeil is over, excitement is at it’s peak, the cloth is pulled away and there it is, the prototype of ‘the jellybean’ is right there in front of them.  People make comments like ‘wow, look what you’ve done!’, ‘wow that’s modern looking’ and then leave the board room thinking ‘that’s got to be the ugliest thing that I’ve ever seen!’

This scenario had to have occurred in the Seattle’s Best Board Room.  Everyone said ‘wow, that’s modern’ ‘hey, that’s trendy’ but in the back of their mind they are thinking ‘boy, that sucks’, but no one would say it because they are all probably ‘yes men’ and were afraid to voice their true opinion.  I used to work for Brand Packaging, I know how the designers think, and it’s not good.

What a disaster!  I’d love to see their sales figures after this new packaging nightmare.

Logo AwesomenessRockin' old logo

Their old logo rocked, I don’t see how you could change it, especially when your loyal customers can’t even recognize your brand anymore.  Not only did they change their logo, but I couldn’t find the roast that I liked anymore so I have no more use for the whole company.

Isn’t that tragic?

Freakin’ coffee is the ultimate continuity plan!  My grandmother has always used Folgers coffee, for ages!  Folgers had a customer that would, and still does, go to the store twice a month and buy coffee for 10 bucks, imagine replicating that a million times, that’s money in the bank!

Money in the bank that Seattle’s Best won’t have from me and my family, too bad because I really loved their French Roast! 

They lost a great customer who would have made them at least $32 per month…

I hope someone at Seattle's Best reads this so I can get my coffee back!!

 
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